Dear Customer:
We would appreciate you to take few minutes to give us your opinion about our services. Through your comments is that we can improve our services to give our customers full satisfaction.
Sincerely
Martin Grech
Manager Aymara Adventure & Expeditions
SURVEY ABOUT CUSTOMER´S SATISFACTION |
| Name and Surname : |
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| Name of the program in which you participated: |
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| Date of the program: |
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| E-mail: |
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1. At the moment of choosing our company, which was the most important consideration in your decision?.
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Others:
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2. How did you get to know about our company?
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3. How would you define our selling team during the buying process?
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Excellent
Very good
Good
Regular
Bad
Suggestions
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4. Once you decided to do your expedition with us, how would you define the process of booking confirmation?. ( Being 10 the highest score and 1 the lowest one).
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5. How you define, in general, the attention of our staff in base camps?.
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If your answer was regular or bad, please let us know our weak points.
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6. Meal service in altitude camps was
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7. How would you define communication and information ( activities for the following day, timetables, walking times and rest of details ) given by our guides along the expedition? |
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8.How did you feel about the English spoken by our guides during the expedition?
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Confident
Little confident
No confident at all
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9 .In general terms, how did our guides make you feel during the expedition?.
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Confident
Little confident
No confident at all |
10. In general, how would you define the attention given by our company? ( Being 10 the highest score and 1 the lowest one).
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11. If you had the opportunity to return to the Aconcagua, would you choose or recommend Aymará Adventure & Expeditions?.
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Definitely
Probably
Improbable |
12.Mark with a cross our strong, weak or neutral points
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13. General comments to add:
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